Leadership Skills

What does a Leader do?

• The Big Picture

• Defining Leadership: what does it mean for you?

• KPIs – where they come from

• The Vision Thing

• SMART: for action, not objectives

• Working as a team – what works now, what needs to be developed

• The 4Q tool for situation evaluation

• Asking people to do things: how OKR can help steer the conversation

• Steps in effective delegation

• Management vs. Leadership – team exercise

Managing Performance: Giving & Receiving Feedback

• The basics: people’s needs and wants

• The ‘Rules’ for effective feedback – quick exercise

• How team leaders act as motivators – and demotivators

• How to tell people they are doing well

• How to let them know they can do better

• Feedback – the BOOST model

• Team exercise – The Stack, including feedback from leader, team and trainer

Changing Things For the Better

• Why change matters

• What happens when we change things?

• Scope Triangle

• Briefing the Team

• The changes we face

• Team Exercise – the Tower Contract

Developing the Team

• Stages of Team Development – Tuckman model

• Learning new tricks – how people learn

• Using KASH and the Skills Diamond for developing people

• What is coaching?

• Coaching demonstration and analysis

• The role of feedback when coaching

• Essential coaching skills

• GROW Model

• Coaching and KASH

• Leadership Soft Skills Training Team Exercise – Coaching practice, using live examples and options for feedback

Working Together Creatively

• Team Exercise – Red/Blue, with discussion and application

• Disney Creative Strategy

• Team Brainstorming Exercise

• Team Meetings: the 5Cs of meetings

• How to run 1-2-1s and Larger Team meetings: WIIFT?

• Agree/Disagree – Team Exercise with feedback and review

Leadership Development Action Planning: What You Do Next

• Reflective learning: individual exercise

• Building change into your working day

• Identifying the most impactful updates

Appraisals & Performance Management

• Planning to appraise your people

• The importance of observation and objectivity

• Managing difficult conversations

• Planning improved performance

Leadership Communication: Adapting Your Style

• Introducing the Social Styles Model

• Assertiveness and responsiveness in communication

• Analysing your preferred styles

• Options for adapting your style – because your team probably won’t adapt theirs….

• Social Styles Questionnaire

• Team Exercise: introducing change - including change in your approach.

Designing Your Business Plan

• Connecting Vision to action

• What must change – and why?

• Key Planning Tools: Kotter’s Change Model and the Balanced Scorecard

• Starting with a one-slide/sheet approach

• Communication building blocks

• Implementation using the power of 3

• Leadership Skills Workshop – an exercise on presenting your plan – in under 3 minutes

Training Objectives

This leadership and management skills training will help you to:

• Define management and leadership as they apply to their roles.

• Master the skills of effective team leaders: prioritisation, communication, feedback, delegation & motivation.

• Practice how they apply these skills in practical situations.

• Refine and develop your skills through practice, feedback and coaching.

• Adapt a leadership style to suit the more challenging team and business situations.

• Solve a range of real-life business issues utilising their teams and their strengths.

• Improve communication between themselves and their teams, within their teams, and between different departments & teams.

• Use coaching to develop their capabilities and their team members, enabling improved delegation to achieve team goals.

Training Course Summary

Leadership skills are most effectively learned through hands-on experience, with lessons from both successes and failures. A dynamic process shows that effective leadership cannot be imposed but must be earned through a combination of knowledge, adaptability, and interpersonal skills.

As you progress in your career and take on more responsibility, the emphasis shifts from individual tasks to orchestrating the collective efforts of a team. This leadership skills development course will equip you with the essential skills to navigate this natural transition, where effectiveness is measured not just by personal achievements but by the accomplishments of the entire team.

The training adopts a highly interactive approach, recognising that leadership is not a one-size-fits-all endeavour. The process encourages you to engage actively, sharing your experiences and learning from others.

By the end of this leadership skills workshop, you are expected to feel well-prepared for the challenges of leadership and people management and ready to take on leadership roles with more confidence. Ensuring you can not only "get things done" but also "make things happen".