Key Benefits
- Learn how to solve problems more effectively by defining issues clearly, using data well, and applying structured tools like the “5 Whys”
- Improve your ability to generate and evaluate multiple solutions, using creative and lateral-thinking techniques as practical business tools
- Improve how you present ideas and gain buy-in, so you can communicate solutions and implement them more confidently
Do You Need to Attend This Course?
Problem-solving and creative thinking workshops are essential for professionals required to analyse problems, challenge assumptions, and deliver effective solutions in a fast-paced environment. Sessions are recommended for:
Leaders and Managers: To drive innovation, enhance team performance, and make critical decisions
Technology Professionals: To navigate new challenges, manage complex systems, and adapt to emerging technologies
Marketing and Finance Teams: To develop new ideas, experiment, and solve complex problems
Compliance, Internal Audit & Risk Teams: To improve risk management, oversight, control and challenges using innovative solutions
Relationship/Customer Facing Teams: To effectively manage the unexpected, unique, and spontaneous problems, daily
Creative thinking training courses are ideal for individuals looking to refresh existing skills or wishing to acquire those required to navigate daily life and thrive in a fast-paced, ever-changing work environment
Technical Content
Introduction
Problem solving & creative thinking training courses at Redcliffe provide a practical framework for understanding, defining, and solving problems in a structured business context. This session introduces the following important factors:
What exactly is ‘creative thinking’?
When is it appropriate?
What are the typical problems faced in a work environment?
Fully defining the problem
Problem definition tools
Applying ‘5 Whys’
The value of the process
Using data effectively
Example business issues
Exercise: What are the problems?
Creativity: What It Is and How to Get It
Sessions define creativity, innovation and problem-solving skills
Enable the development of creative thinking ability, and the right time to do so
The 'Disney Creative Strategy' is covered as our first example
The second example covered in creative thinking workshops is the ‘Toyota Approach’
Exercise: Team creativity – the process: taking an actual problem from definition to solution
Identifying Multiple Solutions
Sessions consider 'more than one way'
We’ll evaluate multiple approaches
Discuss various solution tools
Exercise: Which solution – and why?
Innovative Problem-Solving in Practice
Don’t try to solve irrelevant or immaterial problems
Some things can’t be ‘fixed’, but they can always be improved
Participants connect to the big picture
Gaining buy-in to your ideas
Always use ‘even better if’
Putting your ideas across
Defining the benefits
Exercise: “Here’s an idea…”
The Way Ahead
Recognise when “mission accomplished” has been achieved
Keep an open mind
Identify further development areas
Consider immediate goals with creative thinking training courses
Exercise – My action plan
Q&A session
Training Objectives
Creative thinking skills training at Redcliffe ensures participants take the time to think critically and creatively. Above all, sessions encourage the use of common sense and sound judgement when required. We explore when to apply this common sense and how to use it to your advantage.
Sessions consider:
Essential skills to facilitate effective problem-solving and thinking
How to think creatively and productively whilst remaining strictly within a firm's guidelines
How to build and expand decision-making & creative problem-solving skills
The use of traditional and creative tools for identifying causes & generating creative solutions to problems
How to employ and utilise creativity and techniques of lateral thinking as business tools
Analysis and the solving of actual work problems are covered in creative thinking workshops
Logical application and timely creative approaches
Integration into strategic approaches and overall business objectives
Training Course Summary
At Redcliffe, creative thinking skills training helps you recognise and develop personal creativity, giving you the confidence to use these newfound and trusted techniques. This session also teaches you how to recognise personal capacity and how to develop it further. By applying a structured process to identify problems and potential issues, course participants will generate a wide range of solution-based ideas. From here, one or more issues are assessed for communication and implementation and through this technique, attendees find many benefits. Training is highly interactive. We encourage participants to apply and manage a selection of evidence-based creative approaches through individual and collaborative work.
Your trainer
Course Trainer · 40 yrs experience
- Soft Skills Courses
A highly successful individual delivers Redcliffe’s problem-solving and creative thinking skills training. Over four decades, his career was fast-tracked to senior management at Lloyds Bank. Headhunted to join a merchant bank at the main board director level, it becomes clear why we’ve chosen this specialist.
With over 40 years of experience in the UK banking and financial services sector, there’s nobody better suited.
Since retiring to become a freelance soft skills training consultant, our specialist has served as an external Master Trainer for HSBC and the Bank of China. At HSBC, he helped screen and assess prospective and existing trainers for soft skills capabilities and has delivered ‘train-the-trainer’ programmes. At the Bank of China, he has designed and successfully delivered a comprehensive presentation skills programme to members across the company.
This expert has an excellent background and reputation for delivering soft skills training. He has presented in the UK, Europe and across the world, always receiving excellent feedback on creative thinking workshops and similar sessions.
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