Key Benefits
- Understand conduct risk, Consumer Duty, and current regulatory expectations more clearly
- Apply conduct risk frameworks, best practice processes, and lifecycle compliance more effectively
- Identify red flags, complaints issues, and conduct failures earlier
Do You Need to Attend This Course?
This course covers the basics and best practices in adhering to the FCA Consumer Duty and Conduct Risk regulations.
It is suitable for:
Professionals working for a firm to which the regulations apply
Professionals working in the compliance or IA department of a bank or financial institution
Those in professional services firms who might be providing services or advice to a regulated entity
Management and those who need an overview of the latest regulatory refinements and applications. This conduct risk training will show you how the rules are expected to operate in practice
Technical Content
Session 1: The Background
What is conduct risk?
The regulatory definition
Terminology
Regulatory responses to firms' conduct risk practices – recent events
Problems with self-definition and putting revenue before risk
By the end of session 1, conduct risk training delegates will be able to define conduct risk, the terminology involved, and the issues with regulatory loopholes.
Session 2: Conduct Risk in Practice
Is conduct risk measurable, and if so, how?
Conduct risk management best practices
Conduct risk processes versus outcomes (appearances vs reality)
Real-world examples of conduct risk gone wrong
By the end of session 2, you will be able to state how a conduct risk framework can be applied in practice and also pinpoint, through case studies, instances where conduct risk has impacted a financial institution.
Session 3: Consumer Duty & Other Potential New Regulations
What do we mean by ‘consumer duty’?
Terminology and definitions
Consequences of consumer duty running through the whole lifecycle of products & services
Consumer duty in practice: cultural change needed?
Technology and consumer duty; back to the Stone Age?
Other possible regulatory changes
During session 3, conduct risk training delegates will examine the new Consumer Duty requirements, how they operate, and how they might impact their business and its customers.
Session 4: Practical Issues in Conduct Risk
Ensuring compliance through the lifecycle
‘Vulnerable customers’ with examples
Market abuse: examples and outcomes
Red flags throughout the customer & product lifecycle
Dealing with complaints: best practice
By the end of session 4, Redcliffe's conduct risk training will have you work through examples and shared ideas on ‘best practice’, bringing together all the course threads into a series of coherent and workable takeaways.
Training Objectives
Redcliffe’s Conduct Risk training course will help participants:
Understand the background of the regulations
Focus on what they mean for each business covered by the regulations
Work through regulatory updates and responses, both from the FCA and trade bodies
Understand the terminology involved, from cross-cutting rules to consumer principles; from four outcomes to vulnerable customers
Look at the consequences and impact of getting it wrong
Discuss what best-practice compliance looks like and how the rules might evolve in the future
Training Course Summary
The Conduct Risk & Consumer Duty Regulations are changing how financial institutions treat their clients, leading to massive changes in working practices in the retail financial sector today. As the changes are embedded and the regulator's responses to firms evolve, all those subject to Consumer Duty & Conduct Risk or providing services to retail clients must be aware of the changes and the impact they are having.
Our market-leading conduct risk training course covers all the up-to-date challenges facing financial institutions, both regulatory and in terms of their internal working practices: it is packed with real-life case studies and examples for you to dissect and work through. By the end of this course, you will be fully competent in identifying Conduct Risk & Consumer Duty issues and how these challenges are being met by the industry.
Your trainer
Course Trainer · 30 yrs experience
- Compliance Courses
An expert with a unique blend of experience delivers Redcliffe’s conduct risk training. This experience covers Banking, Investment Banking, Asset Management, and the Sports Industry. His expertise is valued worldwide, and his reputation for the quality of his training courses is complemented by his recent experience within the financial and professional services industries.
At Cambridge, he read history and trained as a stockbroker in London before working with Dutch, Canadian, and US investment banks in their sales, sales trading, and trading departments. He was then given compliance oversight for a regulated investment bank based in Edinburgh for three years.
He spent three years in India managing the learning and knowledge transfer section of a large investment banking offshoring project and then a year in Moscow setting up the L&D Department (coupled with Graduate Recruitment) for Russia’s largest Investment Bank.
The trainer then moved to the Gulf, where he was hired to set up the L&D and Graduate Recruitment areas for one of the world’s largest Sovereign Wealth Funds, as well as overseeing compliance training for the organisation. Following this, he was seconded to perform the same function at the World Cup organising Committee.
He has recently also been Chair of a small regulated lending institution in the UK.
Between stints back inside these businesses, for the past 30 years, our conduct risk training expert has acted as an independent consultant and financial trainer with a focus on Financial Crime Compliance and has received the highest feedback for making these topics understandable and relatable to the everyday activities of clients and delegates. His global experience ensures that he understands a variety of cultures, how they learn, and how to make that learning effective for each.
Reviews
No reviews yet for this course. Check back soon.
FAQs
Frequently asked questions for this course will appear here soon.